The second-hand marketplace Shoppers Voice Frustration Over Sizing Modifications
Members of the platform have expressed outrage due to a modification that led to listings displaying inaccurate size information.
This online marketplace has altered its sizing categories for women's and children's clothes without notifying all shoppers about the modification.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed because of the remapping.
The company said the updated approach better aligns with comparable marketplaces.
They have suggested members to examine their items and update the measurements by hand where appropriate, causing user dissatisfaction.
Size Classification Modifications
Earlier, the measurements included a single numeric size and a letter, for instance S/8 or M/10.
The revised method features a letter with a size spectrum for example S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement was previously a 12 but currently displays as UK 16-18.
Member Accounts
A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Stephanie Gallen, based in Glasgow, stated items she posted on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Manual Updates
Another shopper, based in Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, because of my ongoing medical condition and selling on Vinted has been paramount following partial earnings loss," she explained.
Platform Context
The service features exceeding 100 million shoppers, with 18 million British users.
It has become a favored option compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: last year, the platform withdrew an update to its shipping options following member complaints.
